Basic information

Property name	Onnikoti Veera, Lappeenranta
Building name	Onnikoti Veera
Building address	Orioninkatu 8 53850 LAPPEENRANTA
Number of buildings	1
Property owner	Hoivatilat Oyj tel. 0407734054 http://www.hoivatilat.fi
Year of construction	2018
Surface area	921 m²
Number of floors	1
Use	Hoivakoti

Other information

The site falls within the area of the following rescue service: South Karelia. The rescue department's estimated time of arrival at the site is approximately 6 minutes.

Fire alarm manager	Alarm Control phone 0108212171
Location of the fire alarm	Pääsisäänkäynti, eteinen
Maintenance	Lassila ja Tikanoja Oy phone 0106367000 service 0106367000
Electricity supplier	Lappeenrannan Energiaverkot Oy - Sähkö tel. 020690401 service line 020690401 http://www.yritysopas.com/energiaverkkojenhallintajakaytto/
Water company	Lappeenrannan Energiaverkot Oy - vesi tel. 020690467 service line 020690467
Surveillance company's contact info	4T Turva Oy tel. 0207961510 On-call tel. 0207961511 http://www.4tturva.fi
Gathering area	Kiinteistön sisäpihalla
Back-up gathering area	Läheinen Palvelutalo Satakieli
Heating type	District heating
Main water shutoff	Lämmönjakohuoneessa / Sprinlerkeskuksella
Heat distribution room	Pääsisäänkäynnin vieressä, tekninen tila
Electricity switchboard	Henkilökunnan toimiston vieressä
Ventilation device
Air ventilation emergency stop	Pääsisäänkäynti, eteinen

Number of people

Total

	During the day	In the evening	At night
On weekdays	26	26	22
	5 hoitajaa +21 asukasta
On weekends	26	26	22
	5 hoitajaa + 21 asukasta

Safety personnel for the property

Health and safety representative	Lari Pöllänen Onnikoti Veera phone 040 136 1240 lari.pollanen@onnikodit.fi

Safety organisation for the property

Occupational safety and health delegate	Lari Pöllänen Onnikoti Veera phone 040 136 1240 lari.pollanen@onnikodit.fi
1st deputy delegate	Minna Pitkänen Onnikoti Veera phone 040 136 1240 minna.pitkanen1@onnikodit.fi

Accidents

Risks

• falling down
• slipping
• tripping
• snow or ice falling down on people
• traffic accidents
• electric shock
• cut wound

Consequences

• damage to property
• personal injuries

Actions and safety and security preparations

• The build-up of snow and ice on roofs must be monitored in the winter.
  • Hazard spots are to be reported immediately to property maintenance company.
  • In hazardous situations traffic or parking must be prevented in the area where ice or snow can fall down.
• The yard area is to be kept neat and in good condition.
  • Winter upkeep will be taken care of.
• Close call -situations are intervened with immediately. Close call -situations are investigated and necessary measures are taken to counteract the situation to prepare for and prevent similar situations.
• First-aid training has been arranged for the personnel.
• First-aid supplies have been acquired and they are replaced regularly.
• Everyone must familiarise themselves with the general first aid instructions.

Water damage

Risks

• Environment
  • flood
  • heavy rain
• Structures
  • waterproofing failure of structures
  • an accident caused by structural and material errors
  • broken pipes
• Equipment
  • washing machines and refrigerators breaking down
  • sprinkler activation

Consequences

• damage to property

Cases of illness

Risks

• heart failure
• diabetic shock
• stroke
• cerebral haemorrhage
• epilepsy
• fainting

Consequences

• personal injuries
• death

Actions and safety and security preparations

• Guaranteeing speedy access to help within the property.
• Everyone should familiarise themselves with the first aid guidelines attached to the rescue plan and giving first aid should be rehearsed.
• First-aid training has been arranged for the personnel.
• First-aid supplies have been acquired and they are replaced regularly.
• The stopping of rescue vehicles outside the exterior doors is to be made possible.

Radiation or gas hazard

Risks

• radioactive substances or dangerous gases getting into the environment
• an accident while transporting a dangerous substance
• an accident in a nuclear plant

Consequences

• radiation sicknesses
• death

Storm damage

Risks

• various natural phenomena

Consequences

• blackouts
• damage to property
• personal injuries

Actions and safety and security preparations

• The state of the building and exterior areas is to be taken care of.
• The curfew set by the authorities must be respected.
• When taking shelter indoors, you must stay away from windows and glass doors.
• Prepare yourself independently for long power blackouts by, for example:
  • a lamp and batteries

Criminal activity

Risks

Consequences

• damage to property

Actions and safety and security preparations

• Burglary
  • Marking and photographing of valuables.
• Vandalism
  • Supervising general cleanliness and order, and intervening actively in shortcomings.
  • Graffiti and other smudges and smears should be cleaned without delay.
• Personnel are responsible for reporting faults.

Väkivaltatilanteet tai väkivallan uhka

Riskit

• Väkivaltatilanteet > - Talon oma väki > - Ulkopuoliset
• Väkivallan uhka

Seuraukset

• Tilapäiset tai pysyvät vammat henkilöstölle, asukkaille tai ulkopuolisille
• Mahdolliset omaisuusvahingot

Toimenpiteet ja turvallisuusjärjestelyt

• Henkilökunnan säännöllinen uhka- ja vaaratilanteiden ennakointiin ja hallintaan liittyvä koulutus
• Toimiva hätäkutsujärjestelmä: henkilökunnalla avun kutsumiseen käytettävät rannekkeet tai huoneissa hätäkutsupainikkeet
• Asiakkaiden toimintakyvyn arviointi
• Läheltä piti -tilanteiden raportointi ja arviointi
• Tapahtuneiden tilanteiden purkaminen yhdessä osallisten kanssa
• Avainhallinnan ylläpito ja seuranta, tehtäviin on nimetty vastuuhenkilö
• Yleisavainta ei luovuteta muille kuin erikseen määritetyille henkilöille, kuten kiinteistönhoitajalle
• Ulkopuolisten henkilöiden kulkemisen rajoittaminen tiloissa
• Henkilökunnan kouluttaminen uhkatilanteiden hallintaan tai ennaltaehkäisemiseen

Sidosryhmien huomioiminen toiminnassa

Sidosryhmillä tarkoitetaan sellaisia tahoja, jotka vaikuttavat jollain tavalla kiinteistön toimintaan. Kiinteistöön liittyviä sidosryhmiä ovat esimerkiksi:

• Itse henkilöstö
• Asiakkaat
• Siivoojat ja huoltohenkilöstö
• Tavarantoimittajat
• Keittiöhenkilökunta
• Muut yhteistyökumppanit

Sidosryhmät tulee huomioida vaaratilanteisiin varautumisessa sekä erilaisissa harjoituksissa. Kun toimintaa on harjoiteltu yhdessä sidosryhmien kanssa, on toiminta erikoistilanteissa joustavaa ja tehokasta. Sidosryhmät tulee lisäksi huomioida tarvittavien varusteiden varaamisessa, esimerkiksi sisälle suojautumisen varalta. Sidosryhmien kanssa on hyvä myös keskustella yleisesti kiinteistön turvallisuuden tasosta, koska sidosryhmillä voi olla erilainen näkökulma tilanteisiin.

Safety equipment

Sprinkler equipment

The sprinkler system is an automatic fire extinguishing system which starts extinguishing a fire by spraying water at the location of the fire and, at the same time, passes on a fire alert to the emergency centre. The functioning of the equipment is based on the principle that when the temperature exceeds a certain level, the capsule of the sprinkler breaks and water is released to flow through the sprinkler.

The sprinkler equipment is maintained according to the maintenance plan. The equipment is tested monthly and inspected every other year.

Sprinkler equipment service

The sprinkler system must always be assigned a nominated person or company, who will service the equipment in accordance with maintenance instructions. Persons carrying out servicing must have the appropriate expertise and information required for the servicing.

Maintenance work that is comparable in technical complexity to the installation of new equipment may only be carried out by a shop specialised in the installation and maintenance of sprinkler equipment and listed by the Finnish Safety and Chemicals Agency. The person responsible for ordering maintenance must be named if maintenance is obtained as a purchased service. There must be a written contract for the purchased maintenance service.

Sprinkler system

Description	Automaattinen sammutusjärjestelmä
Location of centre	Lämmönjakohuone / Sprinklerkeskus, tekninen tila
Coverage	Koko kiinteistö
Service person	Alarm Control phone 0108212121

Exit guide, security or signal light

Emergency exit signs show how to to exit the building. Any faulty or incomplete signs must be reported to property maintenance services.

Exit guide, security or signal light

Description	Akkuvarmennetut poistumistiemerkkivalot, sekä turvavalot
Location of centre	Valaisimet varustettu omilla akuilla ja testipainikkeilla, ei erillistä keskusta
Coverage	Poistumistiet
Service person	Bravida Peltaco Oy phone 010 238 8000

Ventilation emergency stop

If the building is subjected to an external danger, such as fire gases from an adjacent building, the ventilation must be shut off. In such a case, the rescue authorities usually issue an emergency warning, providing additional instructions, such as to turn off ventilation systems.

Air ventilation can be stopped by anyone.

Ventilation emergency stop: Pääsisäänkäynti, eteinen

Fire safety

Fire alarm

The purpose of the automatic fire alarm system is to warn people in the property about an imminent fire. The system detects fires quickly as sensors react to the fire and the alarm bells start ringing. The system will alert the emergency response centre automatically.

Fire alarm

Location	Pääsisäänkäynnin tuulikaappi/eteinen
Description	Automaattinen paloilmoitinjärjestelmä
Location of centre	Pääsisäänkäynti, eteinen
Coverage	Koko kiinteistö
Type of centre	Eltek
Attendant	Alarm Control phone 0108212171

Securing the functionality of the notification transfer connection

• Periodic maintenance and malfunction repairs
• Monthly testing of the notification transfer connection
• Periodic inspections

Actions in the event of malfunction of the notification transfer connection

In the event that a malfunction is detected in the notification transfer connection, an enhanced surveillance is performed on the premises with the help of personnel.

• Connection to the emergency centre
• An on-call person to supervise the fire alarm centre
• An on-call person makes the emergency notification if needed and guides the rescue department to the site of fire

Emergency exit routes

The principle of exit safety is that all spaces of the building must haveat least two exit routes at all times which do not require keys or othertools to open the doors. Doors are not to be kept double-locked during working hours. Objects are not to be stored in front of the exits.

Prevention of afterdamage

The objective of the prevention of afterdamage is to prevent damage arising, limit and minimise the effects of any damage that has arisen, and to restore the situation to its previous state as quickly as possible.

Henkilökunnan koulutussuunnitelma

Jokaisen työntekijän kanssa käydään heti ensimmäisen työvuoron aikana läpi poistumisreitit ja alkusammutusvälineistö. Perehdytyksessä käytetään talon omaa materiaalia. Jokaisen työntekijän tulee perehtyä pelastussuunnitelmaan työsuhteen alussa sekä lisäksi kerrata tiedot vuoden välein. Henkilökunnan jäsenet ovat myös velvollisia osallistumaan työnantajan erikseen osoittamiin turvallisuuskoulutuksiin. Erilaiset harjoitukset, perehdytykset ja kertauskoulutukset on hyvä dokumentoida, tämä voidaan tehdä myös pelastussuunnitelman liitteeksi.

Pelastussuunnitelmaan tutustumisen jälkeen kuittaa se luetuksi kohdasta "kuittaa luetuksi". Koulutukset, harjoitukset ja perehdytykset lisätään kohdasta "harjoitukset".

Poistumisturvallisuusselvitys ja sisäiset tarkastukset

Poistumisturvallisuusselvitys

Kohteesta on laadittu poistumisturvallisuusselvitys, jossa selvitetään mm. yleiskuvaus kiinteistöstä, siinä harjoitettavan toiminnan luonne normaali- ja poikkeusoloissa, rakennuksessa asuvien, oleskelevien ja työskentelevien henkilöiden omatoiminen toimintakyky onnettomuustilanteissa sekä henkilökunnan osuus turvallisuuden ylläpidossa. Selvityksessä otetaan huomioon laatimishetken tilanne ja arvio mahdollisista tulevista olosuhdemuutoksista.

Sisäiset turvallisuustarkastukset.

Turvallisuusjohdon tehtäviin kuuluu sisäisen tarkastuksen tekeminen kerran vuodessa. Tarkastusten ensisijaisena tarkoituksena on valvoa, että ns. päivittäinen onnettomuuksien torjunta toimii suunnitellulla tavalla ja ettei välitöntä onnettomuusvaaraa ole. Tarkastuksista pidetään kirjaa ja havaittujen puutteiden poistamiseksi tehtyjä korjaustoimenpiteitä seurataan jälkitarkastuksilla. Tarkastusten apuna käytetään sisäinen palotarkastus -lomaketta.

Ventilation device

Ventilation device

Description	Ilmanvaihtokoneen tyyppi: Koneellinen ilmanvaihto
Emergency stop switch location	Pääsisäänkäynti, eteinen
Service person	Bravida phone 010 238 8000

Safety organisation

Safety personnel for the property

Health and safety representative	Lari Pöllänen Onnikoti Veera phone 040 136 1240 lari.pollanen@onnikodit.fi

Alerting help

In all urgent emergency situations, whether it be a police, fire department, paramedic, or a social worker case involving an urgent need for help CALL THE EMERGENCY NUMBER: 112

Call the emergency number yourself if you can

It is important to make the emergency call yourself, if the matter concerns you. The victim has more knowledge on the situation, based on which the dispatcher can send help accordingly. Using middle-men to make the call can delay getting the right kind of help on site.

Tell what happened

The emergency centre dispatcher will ask the caller about what happened so that they can send the appropriate assistance.

Give the exact address and municipality

The emergency centre might have several same addresses in different municipalities/cities in its service area. Therefore it is also important to know the name of the town/city/municipality where the accident has taken place.

Answer the questions that are asked of you

The questions asked by the dispatcher are important. They do not delay alarming for help. In urgent cases the dispatcher already alerts the authorities and other partners during the call, and gives them more information on what has happened.

Act according to the information given to you

The dispatcher is trained to give instructions in various types of situations. It is important to follow the given instructions. Correct initial actions often play an important role in the end result.

End the call only after you're given permission to do so.

Ending the call too soon may delay the help from arriving. After you are given the permission to end the call, end it. Keep the phone line open. The dispatcher or the help on its way may need additional information on what has happened.

Sudden illness or accident

Clarify and check

• What has happened?
• Check the person's condition (do they wake up, are they breathing?)

Give first aid if needed.

• Turn an unconscious but breathing patient into the recovery position on their side.
• If the person is not breathing, start with first aid.

Make an emergency call.

• Call the number 112.
• Tell where you are calling from. Orioninkatu 8, LAPPEENRANTA
• Tell what happened
• Act according to directions.
• Inform the emergency centre of any changes that take place in the condition of the patient.

Fire

Save and warn

• Rescue those in immediate danger and warn others.
• Direct people to the gathering area.

Extinguish and contain

• Try initial extinguishing and avoid smoke. Do not put yourself in danger.
• Contain the spreading of the fire and smoke by closing the windows and doors that lead into the fire area.

Alert

• Use the fire alarm button to alert the fire department and to warn others with fire bells.
• After getting to a safe location, call the number 112 (also after using the fire alarm button).
• Say where you are calling from, where the fire is (address and floor) and if there are people in danger.
• Do not hang up the phone until you are given permission to do so.

Guide

• Direct the rescue personnel to the location.

In evacuation situations the gathering area is: Kiinteistön sisäpihalla

Back-up gathering area: Läheinen Palvelutalo Satakieli

Action in a fire alarm situation

The building has an automatic fire alarm system, which sends an alert to the rescue department. Everyone must vacate the building immediately when they hear the fire alarm.

• Bring outdoor clothes with you if they are nearby.
• Close doors and windows
• Use the nearest escape route to exit the building.
• Direct customers and guests.
• Call the number 112 from a safe location and provide further information about the situation. At the same time, you will make sure that the emergency center has been notified about the fire.
• Move to the gathering area; do not stay in front of the entrances.
• No-one may leave the gathering area without permission.

The danger is only over when the rescue department gives permission to return to the building. The safety personnel of the property passes on the announcement concerning moving back inside to the personnel.

Action in the gathering area

When people have left the building and proceeded to the gathering area, the representative of the personnel begins to direct activities. Based on the situation at hand, it is necessary to consider whether it is safe to remain in the designated gathering area or if people should be directed elsewhere, for example into a pre-arranged interior area or to a property in the vicinity.

No-one may leave the gathering area without the permission of the person responsible for the gathering area. Activity in the gathering area is directed by the building's safety personnel. The safety personnel give information on the progress of the situation and notify when it is permitted to return into the property.

Factors to bear in mind in the gathering area:

• Taking care of anyone who may be injured; the safety personnel are to be informed
• looking after people with reduced mobility or otherwise poor physical condition
• if one is aware of someone having remained inside, this is to be reported

Back-up gathering area

If the gathering area is not safe, then people are to move on to a safe back-up gathering area defined separately by the protection managers. Authorities will also provide instructions about shelter locations for long-term shelter.

Water damage

Action guide

• Disconnect power from where the leak is and from its proximity.
• Stop the water from flowing, from i.e. the water mains, if possible.
• Notify of the situation immediately:
  • to the maintenance personnel: Lassila ja Tikanoja Oy, phone 0106367000, service 0106367000
• Contact the emergency number if needed 112.
• Main water shutoff: Lämmönjakohuoneessa / Sprinlerkeskuksella
• Heat distribution room: Pääsisäänkäynnin vieressä, tekninen tila
• Electricity switchboard: Henkilökunnan toimiston vieressä

Should there be threat of water outside the building

• Inform property maintenance and, if needed, the emergency centre on 112.

Under threat of violence

In an unarmed threatening situation, act in the following way.

• Act calmly and try to calm the person with your behaviour.
• Make sure you do not turn your back or let yourself be cornered, so that you will always have an escape route when a threatening person comes close.
• Call for help depending on the circumstances.
• Escape and help others escape.

Take care of your own safety. Seek to direct the threatening person to a place where they cannot harm others. After the event, contact the police about the incident if required.

If the threatening person is armed, act in the following way.

• Do not resist.
• Do whatever the person threatening you tells you to do.
• As the situation permits, try to warn others.
• By closing doors, you can limit a person's movement within the property.
• After the situation, call 112 to get professional help on site as fast as possible. Listen to directions and act accordingly.

Every threat and sighting of a possibly threatening situation must be taken seriously and the police must be informed immediately. Through your own behaviour, you can affect the progress of the situation, and thus you should take all threatening situations seriously and try to calm down already begun situations.

Bomb threat

A bomb threat is often unfounded and made by a disturbed individual, but it should always be taken seriously, and each threat should be notified to the police. In this situation, it is important to keep calm.

When the threat is made by phone

• Remain calm. Prolong the call.
• Make notes. Write the threat down word-for-word.
• Ask questions.
  • Where is the bomb?
  • What does the bomb look like?
  • When will the bomb explode?
  • Why?
• Try to get your colleague's attention already during the phone call, so that he/she can inform the person responsible for safety during the call.
• Pay attention to the caller's speaking style and tone of voice.
  • Does he/she use noticeable dialect or other special characteristics?
  • Is he/she agitated?
  • Is he/she reading the message from a piece of paper?
• Listen to the background noises as well (e.g. traffic or discussions in the background).
• After the call, notify the safety and security personnel on your premises or property (cf. chapter of safety and security personnel).
• If this is not possible, call the police immediately at 112 and act according to their instructions.

A suspicious object or threatening letter

• Do not touch the object.
• If the item in question is a letter or other such object that you have handled, pay attention to the places you have touched and place the letter in a plastic pocket, for example.
• Notify immediately the personnel responsible for safety and security on your premises and the property (cf. chapter on safety and security personnel) as well as the police at emergency number 112.
• Isolate the area as well as possible. Keep in mind possible police investigations (fingerprints and footprints are first-class evidence).
• Do not panic. Act according to the instructions from the police and the safety personnel.

Public warning signal

The public warning signal is a one-minute-long ascending and descending tone or a warning announcement by the authorities. The length of the ascending tone is 7 seconds. The public warning signal means an immediate danger threatening the public.

The All Clear signal is a one-minute-long monotonous signal. It is an announcement of the threat or danger having passed.

Act in the following way after you've heard the public warning signal

• Proceed indoors. Close doors, windows, ventilation holes, and air conditioning devices.
• Turn on the radio and wait for instructions.
• Avoid using the phone to prevent telephone lines from getting jammed.
• Do not leave the area unless urged to do so by the authorities.

Blackouts

In the event of a power cut, the safety lights will remain on.

Action during a power cut

Electricity is down in the operating premises, but the lights of public areas are still working

• If possible, check the fuses in the operating premises' own electrical switchboard.
• If the problem was not solved, contact property maintenance (tel. 0106367000).

Electricity is down in both the operating premises and the public areas

• Use a flashlight
• Direct others, if so needed.